CLAIM PROCEDURE
In the event of a claim please contact Prospercare Benefit Solutions on 0860 111 447. Please note that all claims must be submitted within 6 (six) months from date of death, failure to lodge the claim may invalidate your claim. Claim forms will be forwarded to you upon request in order that you may complete said forms and send it back to the claims department by email or WhatsApp. The claims department will notify you of the status of your claim within 48 hours after the claim were submitted. All premiums must be paid up to date at the time of a claim being submitted.
REQUIRED DOCUMENTATION IN ORDER TO ASSESS ANY DEATH CLAIM
- A completed Prospercare Benefit Solutions Claim Notification Form.
- The original computer produced Death Certificate or a Police certified copy thereof (BI-5).
- Copy of Medical Certificate in respect of Stillbirth only signed by a Medical Practitioner or District Surgeon (BI-12) – Original or faxed certified copy of Abridged Death Certificate (applicable up to age 4 months) with Home Affairs stamp and numbered in black.
- Notification of Death/Still birth (BI1663)
- Copy of Principal Member’s most recent pay slip prior to death. (In cases of suicide 12 months will be required).
- In cases of unnatural death a Police report form (to be obtained from Prospercare) completed by the investigating officer.
- Certified copy of the Death Certificate.
- Certified copy of Principal Member’s Identity Document.
- Certified copy of Deceased’s Identity Document.
- Copy of the Bank statement (internet statements are accepted provided physical address of account holder appears on first page of statement).
- Claims, in respect of dependants, will only be paid where such dependants have been nominated on the original application form.
- The underwriter and/or Prospercare reserve the right to request any further documentation or information it may deem necessary to accurately assess a claim.
Documentation submitted, other than those requested, as listed above, will not be accepted. All documentation to be certified by a commissioner of oath (S.A.P.S)